v9999 Privacy Policy

Last Updated: 1 January 2026

1. Introduction

v9999 ("v9999", "we", "us", "our") operates the online casino and sports betting platform accessible at https://v9999.today ("the Platform"). We are committed to protecting the personal information of all players ("you", "your") who access and use the Platform, including players based in Bangladesh and any other jurisdiction where access to the Platform is lawful.

This Privacy Policy ("Policy") describes in full how v9999 collects, uses, stores, discloses, and otherwise processes personal data in connection with your use of the Platform and any related services. It also sets out the rights available to you in relation to your personal data and explains how to exercise them.

By registering a v9999 account or using any feature of the Platform, you confirm that you have read and understood this Policy and consent to the collection and use of your personal data as described herein. If you do not agree with the terms of this Policy, please do not register an account or continue using the Platform.

This Policy should be read alongside the v9999 Terms & Conditions and the Responsible Gaming Policy, both of which are incorporated by reference.

2. Data Controller

v9999 is the data controller responsible for the personal data collected through the Platform. As data controller, v9999 determines the purposes and means by which personal data is processed. Where v9999 engages third-party processors to handle data on its behalf — for example, certified payment processors or game-provider platforms — those parties act as data processors and are bound by contractual obligations that restrict their use of your data to the specific purposes authorised by v9999.

For all privacy- related enquiries, you may contact the v9999 data team using the details provided in Section 13 of this Policy.

3. Data We Collect

The following table summarises the categories of personal data v9999 may collect about you:

Category	Examples	Purpose
Identity Data	Full legal name, date of birth, gender, government-issued ID number	Account registration, age verification, KYC compliance
Contact Data	Bangladesh mobile number, email address, residential address	Account communication, support, withdrawal verification
Financial Data	bKash/Nagad/Rocket mobile wallet numbers, bank account details, transaction history	Deposit and withdrawal processing, fraud prevention
Technical Data	IP address, device type, browser type, operating system, session timestamps	Platform security, fraud detection, service optimisation
Usage Data	Games played, bets placed, bet amounts, session durations, pages visited	Responsible gaming monitoring, bonus eligibility, personalisation
Marketing Preferences	Communication opt-in/opt-out status, preferred contact channel	Sending relevant promotional offers, respecting opt-out requests
Verification Documents	Copies of national ID, passport, utility bills, bank statements	KYC verification, withdrawal processing, AML compliance

v9999 does not intentionally collect special categories of sensitive personal data such as racial or ethnic origin, religious beliefs, health information, or biometric data. If you voluntarily disclose such information in communications with our support team, it will be handled with the highest level of care and used only to address your specific query.

4. How We Collect Your Data

v9999 collects personal data through the following channels:

• Direct registration: Information you provide when creating a v9999 account, including your name, date of birth, mobile number, and address.
• Account activity: Data generated when you use the Platform — placing bets, depositing funds, withdrawing winnings, using responsible gaming tools, or contacting support.
• Identity verification: Documents you submit in response to a KYC (Know Your Customer) request, including government-issued photo identification and proof of address.
• Payment providers: Transaction confirmation data passed to v9999 by payment processors including bKash, Nagad, Rocket, Upay, and partner banks following a deposit or withdrawal instruction.
• Automated technologies: Technical and usage data collected automatically via cookies, server logs, and similar tracking technologies when you browse or use the Platform. See Section 7 for full details.
• Third-party fraud and risk services: Where v9999 employs third-party fraud-prevention or identity-verification partners, we may receive data from those services relating to identity risk scores or flagged activity associated with your account.

5. How We Use Your Data

v9999 processes your personal data for the following purposes, each supported by a lawful basis:

• Account management: To create, maintain, and secure your v9999 account, verify your identity and age, and manage your account settings and preferences.
• Service delivery: To process your deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer; to settle your bets and game rounds; and to provide customer support in response to your enquiries.
• Legal and regulatory compliance: To fulfil our anti-money-laundering (AML) and Know Your Customer (KYC) obligations, to retain records as required by applicable law, and to respond to legitimate requests from law enforcement or competent authorities.
• Fraud prevention and platform security: To detect, investigate, and prevent fraudulent activity, collusion, money laundering, underage gambling, and other prohibited conduct, including through automated risk-scoring systems.
• Responsible gaming: To monitor your gaming activity for signs of problem gambling behaviour, to enforce deposit limits and self-exclusion requests, and to communicate with you about responsible gaming resources where our monitoring systems identify a potential concern.
• Marketing communications: Where you have provided consent, to send you promotional offers, bonus notifications, and news about v9999 products and features via your registered mobile number or email address. You may withdraw consent at any time.
• Platform improvement: To analyse aggregated usage data and technical performance metrics in order to improve the v9999 Platform, fix bugs, and optimise the player experience.

v9999 will not use your personal data for any purpose that is incompatible with the purposes described above without first obtaining your explicit consent or establishing another lawful basis for the new processing activity.

6. Sharing Your Data

v9999 does not sell, rent, or trade your personal data to third parties. We may share your data with the following categories of recipients, strictly for the purposes described in this Policy:

• Payment processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, and Mastercard — to process your deposits and withdrawals. These providers receive only the minimum data necessary to complete each transaction.
• Game and technology providers: Certified game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — to deliver live casino, slot, and sports-betting products within the v9999 Platform. These providers operate under strict data-processing agreements and are prohibited from using your data for any purpose other than providing their services to v9999.
• Identity verification and fraud-prevention partners: Third-party KYC and AML compliance service providers engaged by v9999 to assist with identity verification and fraud screening. These partners act as data processors under contract and are required to apply security standards equivalent to those of v9999.
• Legal and regulatory authorities: Where required by applicable law, court order, or the instruction of a competent regulatory authority, v9999 may disclose personal data to law enforcement agencies, financial intelligence units, or other government bodies. v9999 will notify affected players of such disclosures where it is legally permitted to do so.
• Corporate successors: In the event of a merger, acquisition, or sale of substantially all of v9999's business assets, personal data held by v9999 may be transferred to the acquiring entity as part of that transaction, subject to equivalent privacy protections.

All third parties with whom v9999 shares personal data are required by contract to handle that data securely, to use it only for the specific purpose for which it was shared, and to comply with applicable data protection requirements.

7. Cookies & Tracking Technologies

v9999 uses cookies and similar tracking technologies to operate and improve the Platform. A cookie is a small text file placed on your device when you visit a website. Cookies allow the Platform to recognise your device, maintain your session, and remember your preferences between visits.

v9999 uses the following categories of cookies:

• Strictly necessary cookies: Essential for the Platform to function. These include session authentication cookies that keep you logged in during your visit and security tokens that protect against cross-site request forgery. These cookies cannot be disabled without impairing your ability to use the Platform.
• Functional cookies: Used to remember your preferences such as language settings, display options, and responsible gaming tool configurations, so you do not need to re-enter them on each visit.
• Analytics cookies: Used by v9999 to understand how players interact with the Platform — for example, which games are most popular or where players encounter difficulty navigating. This data is aggregated and anonymised. v9999 does not use third-party analytics platforms that share your data with external advertising networks.
• Security and fraud-detection cookies: Used to identify unusual access patterns, flag potentially fraudulent sessions, and enforce responsible gaming restrictions such as self-exclusion across different devices.

You may configure your browser to refuse cookies or to alert you when cookies are being set. Please note that disabling strictly necessary cookies will affect your ability to log in and use core Platform features. v9999 does not use cookies to serve third-party advertising or to track your browsing activity outside of the v9999 Platform.

8. Data Retention

v9999 retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to the following minimum retention obligations:

• Account data and transaction records: Retained for a minimum of five years following account closure, in compliance with anti-money-laundering record-keeping requirements.
• KYC and identity-verification documents: Retained for a minimum of five years following the completion of the verification process or account closure, whichever is later.
• Responsible gaming records: Self-exclusion requests, deposit-limit settings, and related correspondence are retained for a minimum of seven years to ensure that exclusion restrictions are enforced if a player attempts to re-register.
• Marketing preference records: Retained for the duration of your account and for three years following account closure to demonstrate compliance with your opt-in or opt-out choices.
• Technical and log data: Server logs and technical access records are retained for up to 12 months and then deleted or anonymised.

Following the expiry of the applicable retention period, v9999 will securely delete or irreversibly anonymise your personal data so that it can no longer be linked to you as an individual.

9. Security Measures

v9999 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, alteration, or disclosure. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the v9999 Platform.
• Encryption at rest for sensitive data stored on v9999 servers, including financial credentials and identity documents.
• Role-based access controls ensuring that only authorised personnel with a documented business need may access personal data.
• Regular security assessments, penetration testing, and vulnerability management programmes.
• Incident response procedures for the prompt detection, containment, and notification of any data security breach that affects player personal data.
• Staff training on data protection obligations and secure data-handling practices.

While v9999 takes all reasonable steps to protect your personal data, no transmission over the internet or electronic storage system is 100% secure. You are responsible for maintaining the confidentiality of your account credentials and for notifying v9999 immediately if you suspect any unauthorised access to your account.

10. Your Rights

As a v9999 player, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, please contact us using the details in Section 13. v9999 will respond to all verified data rights requests within 30 calendar days.

• Right of access: You may request a copy of the personal data v9999 holds about you, including the categories of data, the purposes for which it is processed, and the recipients with whom it has been shared.
• Right to rectification: If any personal data held by v9999 is inaccurate or incomplete, you may request that it be corrected or updated. You may also update standard account information directly through your account settings.
• Right to erasure: You may request that v9999 delete your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent, or where the processing is unlawful. This right is subject to v9999's legal obligation to retain certain records (see Section 8).
• Right to restrict processing: You may request that v9999 restrict the processing of your personal data in certain circumstances, for example while the accuracy of data you have disputed is being verified.
• Right to data portability: Where processing is based on your consent or on the performance of a contract, you may request that v9999 provide your personal data in a structured, commonly used, machine-readable format.
• Right to withdraw consent: Where v9999 processes your data on the basis of your consent — for example, for marketing communications — you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing that took place prior to withdrawal.
• Right to object to marketing: You may opt out of receiving promotional communications from v9999 at any time by adjusting your communication preferences in your account settings or by contacting [email protected].

11. Minors — 18+ Policy

The v9999 Platform is strictly intended for adults aged 18 years and above. v9999 does not knowingly collect personal data from any person under the age of 18. Age verification is a mandatory step in the v9999 account registration process, and v9999 reserves the right to request documentary proof of age at any time.

If v9999 becomes aware that personal data has been collected from an individual under the age of 18, that account will be immediately closed, all associated data will be deleted as required, and any funds deposited will be returned to the payment source. If you have reason to believe that a minor is using the v9999 Platform, please notify us immediately at [email protected].

Parents and guardians are encouraged to use parental control tools available on their devices and through their internet service providers to help prevent underage access to online gambling platforms.

12. Changes to This Policy

v9999 may update this Privacy Policy from time to time to reflect changes in our data-processing practices, applicable legal requirements, or the features and services we offer. When material changes are made, we will notify registered players via their registered mobile number or email address, or by displaying a prominent notice on the Platform upon login.

The effective date at the top of this document reflects the date of the most recent revision. Your continued use of the v9999 Platform following notification of any changes constitutes your acceptance of the updated Policy. If you do not agree with the revised Policy, you should cease using the Platform and may request account closure in accordance with the v9999 Terms & Conditions.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way v9999 processes your personal data, please contact our team using the details below. We aim to respond to all privacy-related enquiries within 5 business days.

• Email: [email protected]
• Support Hours: 24 hours a day, 7 days a week (BST, UTC+6)
• Platform: https://v9999.today

For information about responsible gaming tools, self-exclusion, or deposit limits, please visit our Responsible Gaming page. For general questions about your account or the Platform, please visit our FAQ page.